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Frequently Asked Questions

Home  /  Frequently Asked Questions
Do I have to clean the items hired?

No – all items can be returned dirty – we just ask for all food and drink excess to be removed from the items.  This service is chargeable.

How do I confirm my quote?

If you have an account with us, you can confirm your quote by emailing or phoning us.  You will then be charged after the event.

If you don’t have an account with us, you will need to pay your £100 refundable deposit which can be done by telephone.

Please have your quote reference handy to do this.

What does the deposit cover and how does it work?

The deposit confirms the booking and covers any breakages or losses.  The full amount is refunded after the event providing there are no missing or damaged items.  If there are items missing or damaged, the replacement cost will be deducted from your deposit and the balance returned to you.

Can I collect the items?

You can collect the items – we have a branch in Sussex and London. This will mean you don’t have to pay a delivery/collection charge.

How do I pay?

Payment can be made by card over the telephone (please phone the relevant branch), bank transfer or cheque.

If you are a non-account customer we advise to pay by card as this is the most efficient way of refunding your deposit.

Is there a minimum order requirement?

On collections there isn’t a minimum order requirement all year round.

On deliveries during our busy period (between May and September) there is a minimum order requirement of £200 (excl. VAT, cleaning and delivery charge).

What happens if I damage an item?

If an item is damaged then you will be charged for this.  The replacement charge is stated on your order confirmation.

What are your delivery/collection charges?

Our delivery/collection charges are calculated based on the following information:

  • How many miles the venue is from the branch that’s doing the delivery/collection and how many vehicles are required to deliver/collect your order
  • Groundfloor delivery/collection and reasonable distance and access
  • Time and date you would like your delivery/collection to be

If you would like to find out a delivery/collection charge please phone the branch you are ordering from and we can calculate this for you.

How do I know what size table to order?

All of our products on our website have measurements against them and we advise of how many people you can comfortably seat around each table.

If you need some guidance concerning what size and quantity you need to order then please don’t hesitate to contact us by email or telephone – all you need to do is provide the size of the space/room you have and how many people you want to seat and we will be able to work this out for you.

How long can I hire the items for?

Providing we have the items available for the length of period you want to hire them for you can hire them as long as you want. To hire an item for a day or the weekend this comes at 1x hire charge. Anything longer than this is factored. Please see our Terms & Conditions – Extended Terms of Hire section to find out those charges.

Can I amend my order and if so how do I do this?

Yes, you can amend your order subject to availability. We ask that all changes are made 2 weeks prior to your delivery date (which is when the final balance is due to be paid). Changes can be made by email or telephone.

Can I come and see the goods in person?

Yes this can be arranged – please contact the branch you would like to visit to arrange a date and time.

What are you opening hours?

Our office opening hours are Monday to Friday, between 9am and 5pm. The office is closed at the weekend.

Deliveries/collections operate 24/7. Any deliveries/collections outside of the office opening hours (Monday to Friday, between 8am and 5pm) come at an extra charge.

Should you have any queries please don’t hesitate to contact us or check our or T&C’s page.